Category: ICoEC 2006 Proceedings
Author: Suhaidi Elias, Razidah Sulaiman, Mohamad Isa Yahya
Year: 2006
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This study examines the level of satisfaction of the usage of e-commerce applications among companies in Johor Bahru. To explore the issue, a set of questionnaires was distributed among the companies that have already implemented e-commerce. The finding shows that the majority of the companies are satisfied with the e-commerce applications. Almost all of the companies mentioned that e-commerce has the empathy, tangibility, responsiveness, reliability and assurance criteria with the last two criteria being the most profound. This significant finding will encourage other companies to use e-commerce applications in their business transactions

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