This research examined how managers in universities incorporate non-financial measures in their Learning Management System (LMS) decision-making processes. A LMS decision-making model which includes six multi-dimensional perspectives, incorporating financial and non-financial criteria and indicators, was developed and evaluated. The outcome of this study is a LMS decision-making model developed as a tool to support a more effective evaluation of Information Technology (IT) alternatives. Results also indicate that there was substantial support for using a multi-dimensional decision making model among IT decision makers at universities, and that they believed that non-financial measures are important and should be considered in a LMS decision making process.

Keywords: IT/IS investment decision, Learning Management System, E-learning

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