Abstract

This paper focuses on the development of IT governance (ITG) tactical model that is derived from a cross case analysis of four case studies conducted in Malaysia and Australia. The tactical model of ITG comprises four dimensions. The dimensions of clarifying expectations, establishing clear responsibility and accountability, fostering commitment and increasing IT capabilities are proposed as having practical utility for the management of ITG arrangements. The model is tentatively validated by practitioners using an online questionnaire survey.

Keywords: IT governance, ITG tactical model, ITG implementation

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